Frequently Asked Questions

For a fire, safety or health emergency call 911 immediately.  For other urgent maintenance issues please call 309-620-0522.

The best way to notify us of a maintenance request is to log in to your online portal and click "Maintenance Request" on your home page.  Please provide a description of the problem and if you can upload pictures even better.  

All tenants have access to the online portal which is the best way to pay rent on time and avoid late fees.  The portal provides access to several payment methods:

eCheck (100% free to you!) 

Enter your routing and account numbers in your secure Online Portal to pay rent or any other charge directly from your checking or savings account.  

Credit or Debit Card 

Use your debit or credit card to pay your rent through the secure Online Portal. (An online transaction fee applies.)    

You can also access your Electronic Cash Payments PaySlip through your Online Portal or request this directly from us:   

Electronic Cash Payments

If you choose this method, we will provide you with a reusable PaySlip that you can use at 7-Eleven, CVS, Casey’s, or Ace Cash Express to pay your rent in cash. There is a $3.99 processing fee for each transaction up to $2,000 ($1,500 for 7-Eleven).

You may also deliver a money order or cashier's check via the dropbox in the Quad Cities or Peoria Offices.